Free healthy lifestyle support for residents in Solihull
Operated by DDM Health Ltd on behalf of Solihull Metropolitan Borough Council
Telephone: 0121 517 5555 | Last updated: March 1, 2026
These Terms and Conditions govern your use of HealthyActiveLives.co.uk (the "Website"). The Website is operated by DDM Health Ltd (company number 07975193) on behalf of Solihull Metropolitan Borough Council for the Healthy Active Lives service ("Healthy Active Lives", "we", "us" or "our").
By accessing or using the Website, you agree to these Terms and Conditions. If you do not agree, you must not use the Website.
The Website provides:
The Website is intended for information, signposting and service access support. It is not a replacement for professional healthcare advice or emergency support.
Content on the Website is provided for general information only. It is not medical advice, diagnosis or treatment, and it must not be relied on as a substitute for advice from a GP, pharmacist, nurse or other qualified healthcare professional.
If you have concerns about your health or wellbeing, you should seek advice from an appropriate professional.
The Website is not an emergency service. If you think you or someone else may be in immediate danger, call 999. If you need urgent medical advice, contact NHS 111 or your GP.
You may use the Website only for lawful, personal and non-commercial purposes.
You must not:
Services referred to on the Website may be subject to local eligibility criteria, clinical or programme criteria, geographic restrictions, age restrictions, capacity limits and available funding.
Submitting a form, making an enquiry, or requesting enrolment does not guarantee that you will be accepted onto a service or programme.
We may:
If you submit information through the Website, you confirm that, to the best of your knowledge, the information is accurate, complete and not misleading.
If you submit information about another person, you confirm that you have the authority to do so and, where required, have explained the relevant privacy information to them.
We may be unable to process requests where information is incomplete, inaccurate or clearly inappropriate for the service requested.
Some services may be available to children, young people or families. Where a form is completed for a child or young person, it should be completed by a parent, guardian or another person who has authority to provide the information, unless the service states otherwise.
We may ask for confirmation of parental responsibility, legal authority or referral authority where appropriate.
Any calculators, eligibility checkers, triage tools, chat functions or similar digital features on the Website provide indicative guidance only.
They may not take account of all personal circumstances, clinical factors, service rules or live capacity information. Final decisions about service access, eligibility or support are not made solely by these Website tools unless we clearly say otherwise.
The Website may contain links to third-party websites, services, maps, forms, videos, social media pages or other resources.
Those third parties are responsible for their own content, availability, security, cookies and privacy practices. Inclusion of a link does not mean that we endorse or control the third-party service. You use third-party sites and services at your own risk.
The Website uses cookies and similar technologies. Their use is governed by our Cookie Policy.
Where the law requires, we will ask for your choice before using non-essential cookies or similar technologies.
Your agreement to these Terms does not by itself mean that you consent to non-essential cookies.
Unless otherwise stated, the content, design, layout, branding, text, graphics, downloadable materials and other intellectual property on the Website are owned by, or licensed to, DDM Health Ltd, Solihull Metropolitan Borough Council and/or their partners.
You may view, download and print Website content for your own personal, non-commercial use. You must not copy, adapt, publish, distribute, commercially exploit or create derivative works from Website content without prior written permission, unless the law allows it.
We aim to keep the Website available, secure and reasonably up to date, but we do not guarantee that the Website will always be available, uninterrupted, secure or free from errors, omissions or harmful components.
We may update, suspend, restrict or withdraw all or part of the Website at any time without notice.
You are responsible for using appropriate antivirus, security software and safe internet practices on your own devices and networks.
Personal data collected through the Website will be handled in accordance with our Privacy Notice and Cookie Policy.
If you submit personal information through the Website, you acknowledge that it will be processed as described in those notices.
Nothing on the Website is intended to create a clinician-patient relationship simply by browsing or using the Website.
To the fullest extent permitted by law, we are not liable for any loss, damage, cost or expense arising from:
We may suspend, block or restrict access to all or part of the Website if we reasonably believe that you have breached these Terms, misused the Website, created a security risk, or used the Website unlawfully.
We may update these Terms and Conditions from time to time. The latest version will be published on the Website with the revised "Last updated" date.
Your continued use of the Website after changes take effect means you accept the updated Terms.
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising out of or in connection with these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.
Service: Healthy Active Lives
Website: HealthyActiveLives.co.uk
Operator: DDM Health Ltd on behalf of Solihull Metropolitan Borough Council
Telephone: 0121 517 5555
Email: contact@solihullhealthyactivelives.co.uk
Postal address: Healthy Active Lives, c/o The Core, Homer Rd, Touchwood, Solihull B91 3RG
